Returns Policy

Change of Mind returns:

If you change your mind about purchasing a particular product on MyHairCare.com.au, you have a full sixty (60) days from the receipt of the delivery of your package to do so. This change-of-mind return policy is effective only for returns that are in their original, unopened state and that have not been used. To qualify for a return under this policy, you must return the product, including the cellophane wrapping, packaging, and any seals that the manufacturer put on the product when it was originally manufactured. Meeting these requirements ensures that we can resell the product once it is returned. Your change-of-mind returns that meet these criteria can qualify for a store credit.

Please note:

Refunds will incur a 10% re-stocking fee.

Credit Notes will not incur any re-stocking fees.

 

Before sending any goods back to us you must first attain an authorised Return Authorisation number.

Please click here to fill in our return forms.